Online orders are typically processed and dispatched within 1 to 7 business days, depending on whether there are any local manufacturing requirements to complete the order.
In instances where your order is likely to fall outside of this period, our online orders team will be in touch to advise which item is causing a delay and arranging alternative options to get your order to you sooner.
Delivery times will vary depending on your location and our postal service. We use a combination of Australia Post, CouriersPlease and Aramex from our warehouse in metro Melbourne, Victoria.
We currently accept Visa, MasterCard and PayPal.
We also offer a buy now, pay later option using PayPal Pay in 4.
Upon successful placement of your order, you’ll receive an email from us which confirms we’ve received your order and includes a tax invoice with your order details.
If you haven’t received an email from us, please check your junk/spam email folder just in case it has ended up there. Alternatively, please contact us at email@example.com or call us on (03) 9702 3218 and we can send you a copy of your order confirmation.
Our support team is available from Monday to Friday 9am to 5pm AEST.
Unfortunately, our 5%-off all full priced items membership benefit is only available in Beleza retail stores.
Our online store has it’s own sales and special promotions from time to time. Please sign-up to our newsletter to stay up to date with our latest news and updates.
We offer 30 day returns or exchanges on our online orders (unless specified). This can be done either online or in-store. Any returns or exchanges are subject to our review criteria (i.e. Items must be unused, tags still attached and in a new and sellable condition, along with proof of purchase).
To initiate this process, please email us at firstname.lastname@example.org or call us on (03) 9702 3218 to let us know what you’d like to do and how.
For in-store returns and exchanges, we’ll let your local Beleza retail store know to expect you and once you’ve arrived with your item, they’ll do the review before processing the exchange request or refund.
For online returns and exchanges, please post your items back to us via the supplied address, including a reply paid envelope in the instance of an exchange. Once the item is returned, it’ll be reviewed by our online orders team before processing the exchange request or refund.
In all instances of refunds, for security reasons they must be applied to the original payment method.