February ETA and Timeline Updates

We wanted to provide an update on the online store given we’ve experienced delays beyond our typical processing times due to the launch of the School Saving Bonus at the end of November 2024.

We are still working through the backlog of orders placed before January 15th, however the ones from that period that haven’t been shipped yet are likely waiting for additional manufacturing or a shipment before being sent out. If all of your order falls into those categories, we apologise that that is what is delaying the order to be shipped out.

In the interim, we have been partial shipping those orders with items that are ready to go, with subsequent shipments as the remaining items become available at no additional cost. You will receive an update via email for partial shipments which include tracking information and the items shipped.

Since the launch of the School Saving Bonus and the anticipated additional demand for our products, we have increased our manufacturing and inventory levels to support the program, which meant increasing the amount of shipments our warehouse in Melbourne have received in December and January. We will continue to receive them in the coming weeks/months, so the remaining items in your order are not too far away.

Due to the significant amount of orders and items involved, and different factors that go into completing these orders, we cannot offer a specific ETA for every order. Orders made from 20th of December onwards will take on average 4 – 6 weeks from the later of the order date or the 2nd of January when our warehouse reopened after the public holidays.

Please note that some orders may be sent earlier whilst others later than this depending on the manufacturing requirements to fulfil the order, so please do not be alarmed if you know of another family that received their order soon as this is likely the reason why. Orders are getting processed in the date order in which they were placed but shipping will depend on item availability.

As our team is very focused on packing orders to get as many out the door as fast as possible, there are delays in updating our order statuses with partial shipment notifications. While we do appreciate that this can cause additional confusion on order statuses, our focus is to complete as many customer orders as possible so families have their uniforms as early in the term as possible. Tracking numbers are uploaded to our system every 2 – 3 days, and emails are automatically sent out once uploaded.

We would highly recommend visiting our Beleza retail stores for any immediate uniform purchases needed. If any items are missing, orders can be placed on the day and you will be contacted as soon as the items are ready for collection.

While we process your orders, you are unlikely to receive any specific email updates from us other than an initial confirmation of order, and then confirmation of shipment(s). If you did not receive a confirmation email after placing your order, please feel free to contact us at beleza@beleza.com.au with the name you used when placing your order, and we can confirm and re-send the information for you.

We apologise for the delays with online orders, and for any inconvenience caused. Our team is continuing to work as hard as possible to get all our orders completed, and you will receive communication from us once there is an update to your order.