Mid-June ETA and Backorder Updates

Dear Beleza Customers,

We wanted to provide another update about the online store as we’re continuing to experience delays beyond our typical processing times due to the launch of the School Saving Bonus at the end of November 2024.

As we worked through January and February orders, we found that it took a significant amount of time to work through these, as not only were there an incredibly high number of orders to process, but it also put a substantial workload on our manufacturing teams who are working very hard to keep up with stock demands for both online and in-store requirements.

As we have now partially or fully completed orders between November – April, our team are working hard to complete May orders.

Current ETA’s For Orders Not Yet Shipped Partially Or In Full:

Orders placed February and earlier should all be shipped partially or in full. If you have not received anything, please contact us at beleza@beleza.com.au so we can ensure your order has not been missed. If you are waiting for a second partial shipment, please read the information below under the Partial Shipments heading.

Orders placed in March/April: These have been completed either partially or in full from our warehouse. However, in some cases, we do require the stores to ship items, and we expect these to be completed in the next 1 – 3 weeks.

Orders placed in May: 1 – 3 weeks to process and ship

Orders placed in June: 4 – 6 weeks to process and ship

ALL ABOVE ESTIMATES START FROM 11/06/2025, NOT THE ORIGINAL ORDER DATE.

Partial Shipments:

If you have received only part of your order, this was because the items you requested were out of stock at the time of packing. Shipping times for remaining items will vary depending on the manufacturing required. Items will be shipped out as soon as possible.

Our team is currently working on all backorders from December to February, and shipping orders as quickly as possible. Due to the amount of orders, we are expecting all second/third shipments to be sent within the next 4 weeks. Partial shipments from March to May will be worked on immediately after, and we will confirm ETA’s for these as soon as December – February have been completed.

Due to the significant number of orders and items involved, and the different factors that go into completing these orders, we cannot offer a specific ETA for every order. If you are looking for an ETA for your order, our administration team cannot provide any more specific information than what is in this update.

If you are able, we would highly recommend visiting your local Beleza retail store for your uniform needs. If the store is out of stock of anything you are needing, our staff can take an order for you and give you a call once the item arrives in-store. Our stores receive stock regularly, so this would likely be faster than ordering online at this stage, as most of the delays online are due to the time it takes to get through the orders and the number of existing orders in the processing queue rather than stock availability.

Due to the increase in emails over the last few months, as well as all our teams helping process online orders, our admin team are taking longer to respond to emails at the moment. They will endeavor to get back to any enquiries as soon as possible.
Please do not follow up on your emails to us that have not been answered with another email in the same email chain, as this pushes it up in the queue as our emails display in the order which they were received.

We appreciate that these delays are frustrating, and we understand the inconvenience they may cause. It is an unprecedented situation for us, but please be assured that we are doing everything we can to complete orders as quickly as possible, including having hired additional staff, working additional hours, and manufacturing extra stock.

As the School Saving Program comes to an end, we are aware that some families are waiting on out of stock items and want to place pre-orders, so we have opened up our site to now have everything available for sale, even if unavailable. Unfortunately, due to the large queue of items we are currently manufacturing, we cannot offer any ETA’s on any items at this time, but our team is carefully watching stock levels to ensure new orders are placed as soon as necessary.

We’d like to apologise for these delays and inconvenience this may cause and thank you for your patience and understanding as we continue to work as hard as possible to get orders out to you.