July Online Order ETA Update

Dear Beleza Customers,

Now that the School Saving Bonus has come to an end and orders have significantly slowed down, we are now able to provide more accurate ETA’s and information about current orders going forward.

As we have now partially or fully completed orders between November – May, our team are working hard to go through June orders as they continue to cycle through backorders to complete remaining partial shipments.

Current ETA’s For Orders Not Yet Shipped Partially Or In Full:

Orders placed May and earlier should all be shipped partially or in full. If you have not received anything and you have a order of 3+ items, please contact us at beleza@beleza.com.au so we can ensure your order has not been missed as we are sending partial shipments when not all items are available. If you are waiting for a second partial shipment, or if your order was very small (1 – 2 items), please read the information below under the Partial Shipments heading. 

Orders placed in May have been completed either partially or in full from our warehouse. However, in some cases, we do require the stores to ship items, and we expect these to be completed in the next 1 – 2 weeks.

Orders placed in June: These will take between 2 – 6 weeks due to the significant increase of orders we received over this month. 

ALL ABOVE ESTIMATES START FROM 11/07/2025, NOT THE ORIGINAL ORDER DATE.

Unfortunately, the ETA’s for June and onwards are slightly longer than the February to May timelines as we are receiving a significant amount of orders again, with many families rushing to use up remaining voucher funds on school uniforms. 

Partial Shipments/Incomplete Orders:

If you have received only part of your order or the above timeline has passed and you haven’t received any items, this was because the items you requested were out of stock at the time of packing. Shipping times for remaining items will vary depending on the manufacturing required. Items will be shipped out as soon as possible.

Our team is currently working on all backorders from December to February, and shipping orders as quickly as possible. We are expecting all second/third shipments to be sent within the next week where stock is available. Partial shipments from March to May will be worked on immediately after, and we will confirm ETA’s for these as soon as December – February have been completed.

Due to the significant number of orders and items involved, and the different factors that go into completing these orders, we cannot offer a specific ETA for every order. If you are looking for an ETA for your order, our administration team cannot provide any more specific information than what is in this update.

If you are able, we would highly recommend visiting your local Beleza retail store for your uniform needs. If the store is out of stock of anything you are needing, our staff can take an order for you and give you a call once the item arrives in-store. Our stores receive stock regularly, so this would likely be faster than ordering online at this stage, as most of the delays online are due to the time it takes to get through the orders and the number of existing orders in the processing queue rather than stock availability.

If you do not receive any shipments after these ETA’s, it is extremely likely due to there not being stock available as we are still facing stock shortages. Our team is working hard to get all items made, and are getting frequent new stock from our manufacturing team. As soon as your items are available, they will be allocated to your order and shipped. Unfortunately, due to the significant amount of items we have being made concurrently, our team are unable to provide any specific ETA’s.

We appreciate that these delays are frustrating, and we understand the inconvenience they may cause. It is an unprecedented situation for us, but please be assured that we are doing everything we can to complete orders as quickly as possible, including having hired additional staff, working additional hours, and manufacturing extra stock.

We’d like to apologise for these delays and inconvenience this may cause and thank you for your patience and understanding as we continue to work as hard as possible to get orders out to you.