September Online Order ETA Update

Dear Beleza Customers,

Thank you for your continued patience as we continue to ship out orders made during the school saving bonus. Now that our team have gone through all orders between November to June, we’d like to provide an update of what to expect going forward.

Current ETA’s For Orders Not Yet Shipped Partially Or In Full:

Orders placed June 30th and earlier should all be shipped partially or in full. If you have not received anything and you have a order of 3+ items, please contact us at beleza@beleza.com.au so we can ensure your order has not been missed as we are sending partial shipments when not all items are available. If you are waiting for a second partial shipment, or if your order was very small (1 – 2 items), please read the information below under the Partial Shipments heading. 

Orders placed before June 30th have been completed either partially or in full from our warehouse. However, in some cases, we do require the stores to ship items, and we expect these to be completed in the next 1 – 2 weeks.

Orders placed between July – September: These orders are being processed within 1 – 2 weeks, but due to the stock shortages caused by the significant increase in sales over the School Saving Bonus, actual fulfilment may take 1 – 6 weeks.

ALL ABOVE ESTIMATES START FROM 03/09/2025, NOT THE ORIGINAL ORDER DATE.

Partial Shipments/Incomplete Orders:

If you have received only part of your order or the above timeline has passed and you haven’t received any items, this was because the items you requested were out of stock at the time of packing. Shipping times for remaining items will vary depending on the manufacturing required. Items will be shipped out as soon as possible.

Our team is currently working on all backorders from December to June, and shipping orders as quickly as possible. We continue to receive new stock on a regular basis, but due to the significant amount of items we manufacture, this does mean each shipment we get carries different items as it is impossible to make everything at once. As soon as items needed arrive, they will be allocated to your order and sent, even if it doesn’t complete your order. Our aim is to get you all your items as quickly as possible, not to hold items back until your order is completed.

Due to the significant number of orders and items involved, and the different factors that go into completing these orders, we cannot offer a specific ETA for every order. If you are looking for an ETA for your order, our administration team cannot provide any more specific information than what is in this update.

If you are able, we would highly recommend visiting your local Beleza retail store for your uniform needs. If the store is out of stock of anything you are needing, our staff can take an order for you and give you a call once the item arrives in-store. Our stores receive stock regularly, so this would likely be faster than ordering online at this stage, as most of the delays online are due to the time it takes to get through the orders and the number of existing orders in the processing queue rather than stock availability.

Our team is working hard to get all items made, and are getting frequent new stock from our manufacturing team. As soon as your items are available, they will be allocated to your order and shipped. Unfortunately, due to the significant amount of items we have being made concurrently, our team are unable to provide any specific ETA’s.

We appreciate that these delays are frustrating, and we understand the inconvenience they may cause. It is an unprecedented situation for us, but please be assured that we are doing everything we can to complete orders as quickly as possible, including having hired additional staff, working additional hours, and manufacturing extra stock.

We’d like to apologise for these delays and inconvenience this may cause and thank you for your patience and understanding as we continue to work as hard as possible to get orders out to you.