Update: Email Server Issues

We’re currently experiencing temporary email issues and want to keep you informed.

Order Confirmations & Receipts ✓

Earlier this week, we had issues with the website not sending out any confirmation of receipt.
Good news: If you’ve placed an order with us online, you will now receive your order confirmation and receipt emails as normal. Our online ordering system is working perfectly, and all customer receipts are being delivered.

Email Replies – Temporarily Unavailable

We apologize: Due to the maintenance on our mail server settings when fixing the receipt emails earlier this week, we’re currently unable to reply to emails sent to our support addresses. Our IT team is actively working to resolve this issue, and we expect full email functionality to be restored within 24 to 48 hours.

During this time:

• We can receive your emails and enquiries

• We cannot reply to them via email as we receive errors

What This Means for You

If you’ve sent us an enquiry or support request, please know we’ve received it, but you won’t receive an email response until our systems are fully restored. We sincerely apologize for any inconvenience.

Your order confirmations and receipts will continue to arrive normally – only our ability to send replies is temporarily affected.

Need Help Right Now?

If your issue is urgent, please contact us by:

• Phone: 03 9702 3218

• In-store: Visit any of our Beleza locations

We appreciate your patience and understanding as we work to resolve this. Thank you for your business!

Last updated: 22 January 2026 | Check back here for updates