Update: Email Server Issues

We’re currently experiencing temporary email issues and want to keep you informed.

Order Confirmations & Receipts ✓

Earlier this week, we had issues with the website not sending out any confirmation of receipt.
Good news: If you’ve placed an order with us online, you will now receive your order confirmation and receipt emails as normal. Our online ordering system is working perfectly, and all customer receipts are being delivered.

Email Replies ✓

We can now send and receive emails as normal.

What This Means for You

If you’ve sent us an enquiry or support request, please know we’ve received it, but we were unable to reply until our servers went live again on 26/01/26. This does mean we’ve got a significant backlog of emails on top of the significant increase in calls we receive, but our team is working as fast as possible to get through them all.

Need Help Right Now?

If your issue is urgent, please contact us by:

• Phone: 03 9702 3218

• In-store: Visit any of our Beleza locations

We appreciate your patience and understanding as we work to resolve this. Thank you for your business!

Last updated: 28 January 2026 | Check back here for updates